Q-Performance Bureau

Privacy POLICY

Effective Date: September 8, 2025

This Privacy Policy describes how Q-Performance Bureau, operated by FLOOR51 LTD (“we,” “us,” or “our”), collects, uses, and discloses your information when you use our website and cloud-based performance services (the “Services”). By accessing or using our Services, you agree to the collection, use, and disclosure of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our Services to you.

a) Information You Voluntarily Provide
When you register for an account, use our Services, or communicate with us, you may provide us with the following personal information:

  • Contact information: Your name, company name, email address, and phone number.
  • Account details: A username and password to secure your account.
  • Customer support data: Information you provide when you contact us for support, including the content of your communications.

b) Information We Collect Automatically
When you use our Services, we may automatically collect certain information about your device and usage patterns:

  • Log data: Our servers automatically record information that your browser sends, such as your IP address, browser type, Internet Service Provider (ISP), date/time stamps, and referring/exit pages.
  • Performance metrics: We collect data related to the performance of your cloud environment, such as CPU utilization, memory usage, and application response times. This data is the core of our Service.
  • Cookies and tracking technologies: We use cookies and similar technologies to collect information about your preferences and online activities. This helps us optimize your experience and analyze usage trends.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our Services: We use your information to operate and improve the QPerformance platform, enabling performance testing and monitoring of cloud infrastructure.
  • To personalize your experience: We use collected data to customize your dashboard and provide relevant insights based on your specific cloud environment and usage.
  • To process transactions: We use your billing information to process payments for your use of our paid Services.
  • To communicate with you: We use your contact information to send you service updates, technical notices, security alerts, and support messages.
  • For marketing purposes: We may use your information to send you promotional and marketing communications about our products and services, with your consent where required by law.
  • For security and fraud prevention: We use your data to help maintain the security of our Services, prevent fraudulent activities, and enforce our terms of service.
  • For analytics and improvement: We analyze usage trends and behaviors to understand how our Services are used, which helps us develop new features and improve our offerings.

3. Disclosure of Your Information

We will not sell or share your personal data with other third parties, except in the following cases:

  • With your consent: We may share your information with your consent or at your direction.
  • With service providers: We may disclose your information to third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • For legal requirements: We may disclose your information if required to do so by law, in response to a legal process, or to protect our legal rights.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new owner.

4. Data Protection Rights (GDPR)

Users in the European Economic Area (EEA) have rights under GDPR, including access, rectification, erasure, and objection to processing. Data portability is also a right. Contact us at [email protected] to exercise these rights.

5. Data Security

We use Oracle Cloud’s enterprise security measures to protect your information, with the MySQL database and Kubernetes cluster managed by Oracle.

6. Data Retention

We keep your personal information for as long as your account is active and for a reasonable period afterward. You can request data deletion by contacting us.

7. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children under 13. Contact us if you believe we have collected such data.

8. Changes to This Privacy Policy

Updates to this policy will be posted on this page with a revised effective date.

9. Contact Us

For questions, contact us at: